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Why is my water bill so high? (Hidden leak credit)

In Boulder, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

90days to ask for the adjustmentThe request and repair evidence must arrive no later than 90 days after the utility bill's due date for the leak's period.
Deadlines, to scale: from the repair date there are 90 days to send the request.to send the requestRepairday 0Last dayday 90
City of Boulder deadlines, checked Oct 24, 2026.

From the repair to the answer

Deadlines, to scale: from the repair date there are 90 days to send the request.to send the requestRepairday 0Last dayday 90
City of Boulder deadlines, checked Oct 24, 2026.

Leak credit rules

The form

How to submit

  • Requests can be finished via the online form or by contacting Utility Billing Customer Service via email at UTB@bouldercolorado.gov or by phone at 303-441-3260.

  1. Required proof

    Required documentation includes repair evidence like plumber invoices or part receipts, though photos or written repair explanations are also acceptable.

  2. Deadline

    The request and repair evidence must arrive no later than 90 days after the utility bill's due date for the leak's period.

UtilityCity of Boulder

How to prove a hidden leak

  1. Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

Utility contact

UtilityCity of Boulder Utilities Department
Phone303-441-3200; for emergencies after business hours, choose the prompt for after hours emergencies

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