Why is my water bill so high? (Hidden leak credit)

In Pasadena, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

Deadline

within six months of the water line repair

Leak credit rules

Utility	City of Pasadena
Deadline	within six months of the water line repair
Required proof	a sworn written statement including customer name, address, and account number; copies of water bills to be corrected; dates of leak discovery and repair; a statement that water was lost through the meter and not used by others; documentation of repair nature and date; and a list of any extra water-consuming devices used during the billing period

Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

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We left out who qualifies, credit amount and how to submit under “Leak credit rules”: the source doesn't state it clearly enough. Ask the office or utility named on this page.