Why is my water bill so high? (Hidden leak credit)

In Round Rock, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

90days to ask for the adjustmentApplications are due no later than 90 days after the leak is fixed.

City of Round Rock deadlines, checked Oct 24, 2026.

From the repair to the answer

City of Round Rock deadlines, checked Oct 24, 2026.

Leak credit rules

Utility	City of Round Rock
Deadline	Applications are due no later than 90 days after the leak is fixed.
Credit amount	The adjustment is calculated using extra water usage and is restricted to a single month of the leak period.
While pending	Users should keep paying their bills during the review period, which can take as long as 30 days after all documents and bills are received; approval is communicated via email.

Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

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We left out who qualifies, required proof and how to submit under “Leak credit rules”: the source doesn't state it clearly enough. Ask the office or utility named on this page.