Why is my water bill so high? (Hidden leak credit)

In Staunton, you can request a bill credit for a hidden leak if you meet the utility's eligibility and deadline rules.

60days to ask for the adjustmentwithin 60 days of the bill date

City of Staunton deadlines, checked Oct 28, 2026.

From the repair to the answer

City of Staunton deadlines, checked Oct 28, 2026.

Leak credit rules

Utility	City of Staunton
Deadline	within 60 days of the bill date
Required proof	Satisfactory documentation showing the high usage was due to a toilet leak that has been repaired.

Consult the water meter before and after a two-hour period of not using water. If the meter changes, there is probably a leak.

Each fact is checked automatically against its source, on the date shown. How we build these pages

We left out who qualifies and credit amount under “Leak credit rules”: the source doesn't state it clearly enough. Ask the office or utility named on this page.
The sources we have don't give how to submit under “Leak credit rules”. Ask the office or utility named on this page.